Training & Support
Get your team up to speed with hands-on training for Dynamics 365, Magento 2, and AI agent management. Ongoing support ensures your solutions stay ahead of the curve.
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What Is Training & Support?
Our Training & Support programme is a comprehensive capability-building and maintenance service designed to ensure your team maximises the value of your Dynamics 365, Magento 2, and AI agent investments. We believe that technology is only as effective as the people using it, which is why we invest heavily in hands-on, role-based training and responsive, multi-tier support.
Unlike generic online courses or vendor documentation, our training is built on two decades of real-world implementation experience. Every module, example, and case study is drawn from actual projects we have delivered for clients ranging from SMEs to multinational corporations and government agencies.
Our support service goes beyond break-fix maintenance. We offer proactive monitoring, health checks, advisory consultations, and continuous improvement recommendations to ensure your solutions evolve with your business needs. Whether you need ad-hoc help with a specific issue or a fully managed support retainer, we have a plan that fits.
Training Formats
Instructor-Led Workshops
Live, interactive sessions delivered on-site at your Singapore office or via video conference. Customisable to your specific workflows.
2-5 days | 4-20 participants
Self-Paced eLearning
Full library of video courses, interactive labs, and assessment quizzes accessible from our LMS anytime, anywhere.
50+ courses | 200+ hours of content
Bootcamp Intensives
Immersive multi-day bootcamps covering end-to-end implementation scenarios. Ideal for teams preparing for a new deployment.
3-5 days | On-site or remoteBusiness Impact
Trained teams achieve significantly higher adoption of CRM and e-commerce platforms.
Tier-1 support SLA ensures production issues are addressed within half a business day.
Well-trained teams generate significantly fewer support requests over time.
Over two decades, we have trained thousands of professionals across Singapore and APAC.
Support Plans
Standard
Pay-per-incident
- ✓Email support
- ✓24-hour response
- ✓Knowledge base access
- ✓Monthly newsletter
Professional
From SGD 1,500/mo
- ✓Email & phone support
- ✓8-hour response
- ✓Quarterly health checks
- ✓2 advisory hours/mo
- ✓Priority queue
Enterprise
Custom quote
- ✓24/7 phone & email
- ✓4-hour critical response
- ✓Dedicated account manager
- ✓Monthly strategy sessions
- ✓On-site visits
- ✓Custom SLA
Certification Paths
Key Features
Dynamics 365 Certification Tracks
- Sales, Customer Service, Marketing, and Field Service modules covered in depth
- Hands-on labs with real-world scenarios from actual implementation projects
- Preparation for Microsoft PL-200, MB-210, MB-230, and MB- certification exams
Magento 2 Training
- Admin panel mastery: catalogue management, order processing, customer management, and reporting
- Extension development and customisation for developers using Magento 2 architecture
- Performance tuning, security hardening, and SEO optimisation best practices
AI Agent Management
- How to configure, train, and monitor AI agents for CRM and e-commerce environments
- Prompt engineering and knowledge base management for optimal AI agent performance
- Governance frameworks: auditing AI decisions, handling exceptions, and continuous improvement
Power BI & Analytics
- Dashboard creation, data modelling, and DAX formula fundamentals
- Connecting to Dynamics 365 and Magento 2 data sources for unified reporting
- AI-powered analytics: natural language queries, predictive models, and anomaly detection
On-Demand & Self-Paced
- Full course library accessible via our learning management system — 24/7 from any device
- Video tutorials, interactive labs, quizzes, and certification practice tests
- Progress tracking with personalised learning paths based on role and skill level
Expert Support SLA
- Tier-1: 4-hour response for critical issues impacting production systems
- Tier-2: 8-hour response for configuration and integration questions
- Tier-3: 24-hour response for enhancement requests and advisory consultations
Ready to Transform Your Business?
Let us tailor this solution to your unique needs. Contact our team for a personalised consultation.
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